Business Community Manager

Position Overview:

As a Business Community Manager, your primary responsibility is to build, nurture, and engage a vibrant community around a specific business or organization. You will work to establish a strong online and offline presence for the community, foster meaningful relationships among members, and facilitate communication and collaboration. Your role involves serving as the main point of contact for community members, addressing their needs, and promoting the growth and success of the community.

Key Responsibilities:

  1. Community Building and Engagement:
    • Develop and implement strategies to attract new members and grow the community.
    • Foster a positive and inclusive community culture that encourages participation and collaboration among members.
    • Create and manage community events, both virtual and in-person, to facilitate networking and knowledge-sharing.
  2. Online Community Management:
    • Manage and moderate online platforms, such as forums, social media groups, and community websites.
    • Respond to member inquiries, comments, and feedback in a timely and professional manner.
    • Encourage discussions, share relevant content, and facilitate interactions among community members.
  3. Content Creation and Curation:
    • Generate valuable and engaging content tailored to the interests and needs of the community.
    • Curate relevant industry news, articles, and resources to share with the community.
    • Collaborate with the marketing or content team to create community-specific materials.
  4. Member Support and Relationship Management:
    • Provide assistance and support to community members, addressing their questions, concerns, and issues.
    • Identify and acknowledge active members, thought leaders, and contributors within the community.
    • Foster strong relationships with key members, influencers, and stakeholders.
  5. Community Advocacy:
    • Act as the voice of the community within the organization and advocate for their needs and interests.
    • Gather and analyze member feedback and insights to improve products, services, or processes.
  6. Performance Tracking and Reporting:
    • Monitor community metrics, engagement levels, and member satisfaction.
    • Create regular reports on community performance and growth for management and stakeholders.
  7. Collaboration with Cross-functional Teams:
    • Collaborate with marketing, customer support, product development, and sales teams to align community efforts with overall business goals.
    • Share valuable insights and feedback from the community with relevant teams.

Qualifications and Skills:

  • Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • Proven experience in community management, social media management, and customer support.
  • Strong interpersonal and communication skills to engage with and manage a diverse community.
  • Understanding of online community platforms, social media tools, and analytics.
  • Excellent written and verbal communication skills.
  • Ability to handle and resolve conflicts or sensitive issues within the community.
  • Creativity in developing engaging community events and content.
  • Familiarity with the industry or business domain relevant to the community is advantageous.

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